FREQUENTLY ASKED QUESTIONS...

I have a balance due on my date. How can I pay?
For all events, we accept cash/check or charge cards with the following restrictions. Checks, money orders and cashiers checks are accepted if received by us at least 15 days in advance of your event. ALL balances due the day of your event are to be CASH ONLY. Credit cards are accepted up to 2 days in advance. Credit cards also incur a 3% STC charge.

Can I bring my own alcohol?
Yes, of course, in any limousine, Trolley, & Limo Bus. All vehicles are equipped with coolers and ice. Alcohol is NOT in sedans or non-stretch vehicles. The legal definition is that there must be a divider between the chauffeur and the passengers. NO RED WINE is allowed due to the staining possibilities. Remember, you are in a moving vehicle, and it is not the chauffeurs fault that he hit the brakes, and you spilled your beverage.
Underage drinking cannot be tolerated. If at any point, a minor is in possession of alcohol, or appears intoxicated, the transfer will be terminated immediately, and parents must come and take charge of the minor. If a parent is not available, the local police will be called, and the entire group discharged from the vehicle. 
If at any time anyone possesses any illegal drugs, the trip will be immediately terminated, and if there is any dispute at all, the police will be called.

Can we smoke in the vehicle?
All of our vehicles are NON-smoking.

Can we eat in the vehicle?
For any food that is brought into the limo, there is an automatic standard $50 cleanup fee. You are responsible for any additional cleanup fees associated with damage or cleanup above and beyond the norm. (sweeping and vacuuming) Certain foods, such as pizza, or anything that can cause major stains, are not allowed. If you choose to bring sandwiches, etc. into the limo, it is in everyone's best interest to not bring ketchup, mustard, mayonnaise, etc. to avoid any additional cleanup fees.

How many people can I squeeze in your limo?
A super-stretch Lincoln limousine, the standard vehicle in the limousine industry, holds up to 8 passengers. It is also INSURED for up to 8 passengers. If a company overloads a vehicle, and has an accident, you simply will be out of luck if you need to collect damages. Also, you need to take into consideration the comfort level of yourself and the other passengers. Those companies that will "squeeze" more than the legally allowed amount of people into a vehicle aren't taking into consideration dress sizes, elbow room, or varying sizes of the passengers.
We will NEVER overload a vehicle; we have capacity for up to 34 passengers in a single vehicle. We advertise all of our vehicles based on the DOT rating that the manufacturer follows. DOT states that there is 18" of space for each passenger to sit, and uses an average of 150 lbs. per passenger.

Am I guaranteed the vehicle stated on my contract?
Once a contract is confirmed, and signed by us, the vehicle stated is 100% guaranteed. If for some reason, your specific vehicle cannot be provided, we will call immediately, explain the vehicles available for substitution, and you have the choice of accepting another vehicle, or voiding the contract and receiving a full refund of your deposit.

How much do I need for a deposit?
There is a one (1) hour minimum payment required for all weddings, proms, and other hourly charters, or 50% for lengthy charters. 50% is required for all bachelor(ette) parties, concerts, and point to point services.

What is your cancellation policy?
All cancellations MUST BE IN WRITING, either by email, fax or registered letter. All deposits are NON-refundable. Wedding and Prom cancellations must be submitted in writing by certified mail ninety (90) days prior to the date of service, or the full balance on the contract is due.

Can I change/downsize/upsize the vehicle on my contract?
Yes, but your original deposit will be forfeited, and a new deposit will be required.